Privacy
Discretion is part of the service.
Access to a home is a private matter, and so is the information that comes with it. This page explains, plainly, what we keep and how it is handled.
What we collect
When you request a consultation, we collect the details you choose to share: your name, telephone number, property location, and the nature of your interest. Once an arrangement begins, we keep a working record of the property — systems, vendors, photographs, and notes from visits — which we call the Home File.
How it is used
Your information is used to care for your home and to communicate with you and the people you name. Photographs taken during visits are for our internal records and inspection reports, and for the family status reports you approve. We do not publish, share, or discuss the homes in our care.
What we never do
We do not sell or rent your information. We do not use your property in marketing without written permission. We do not share client lists, and our stewards are bound to confidentiality as a condition of the work.
Access
You may ask at any time what we hold about you or request a copy. Write to us at office@tidewatersteward.com or telephone 757.500.0770, and we will take care of it promptly.